Last updated August 21, 2026
These terms are an agreement between you and IntroVerify, LLC, a Nevada limited liability company ("IntroVerify," "we," "us"). They govern use of IntroVerify by artists (our customers, who create accounts and request checks) and by buyers (people completing a verification at an artist's request). Artists accept these terms by creating an account; buyers accept them by starting a verification. If you do not agree, do not use the service. Our Privacy Policy describes how we handle personal information and is part of this agreement.
IntroVerify runs checks on a potential buyer's contact details, connection, and payment method, and reports a plain-language verdict to the artist who requested the check. A verdict is an advisory signal reflecting the checks we were able to run at that moment. It is never a certification of any person's identity, trustworthiness, or intent, and the decision to proceed with a commission always belongs to the artist.
IntroVerify is not a consumer reporting agency under the U.S. Fair Credit Reporting Act (FCRA) or any similar law, and nothing we provide is a consumer report. You may not use IntroVerify, in whole or in part, to determine any person's eligibility for credit, insurance, employment, housing, tenancy, government benefits, or any other purpose regulated by the FCRA or similar laws.
A verification code is issued for one buyer. Sharing a code, or completing a check on someone else's behalf, produces a verdict that does not describe the person actually transacting and is a misuse of the service. Buyers must answer truthfully, and completing a check by automated means is prohibited.
Participation is voluntary: a buyer may stop at any step. What an unfinished or refused check means for the commission is between the buyer and the artist. By entering a phone number at the escalated step, a buyer consents to receive a one-time code by SMS at that number; message and data rates may apply.
Some checks ask the buyer for a flat good-faith payment. It confirms a working payment method, and it is charged by and paid directly to the artist who requested the check, through Stripe. IntroVerify never holds the funds and the payment is never a fee to IntroVerify.
The buyer agrees to the payment's terms, shown at the moment of payment, before any card form appears. The payment is non-refundable in the sense that the buyer cannot demand it back. The artist keeps full discretion to refund it, or to apply it toward a commission, purchase, or license, and paying it does not obligate the artist to accept any work, perform any work, or return the amount, and does not by itself create a contract between artist and buyer.
Because the artist is the merchant for this payment, refund requests, chargebacks, and disputes are between the buyer, the artist, and the card networks. IntroVerify cannot issue, compel, or reverse a refund on an artist's behalf, and artists bear their own dispute outcomes and associated costs. Artists agree that IntroVerify has no liability for any good-faith payment, commission, or transaction between an artist and a buyer.
You may not use IntroVerify to:
Labels and notes an artist records about a buyer are personal information about a third party. The artist warrants that they have a lawful basis to record it, that it is accurate to their knowledge, and that they will not record sensitive information (such as health, ethnicity, or beliefs) in a label. For this information we act as the artist's processor: we process it only to show the artist their own codes and sessions, we keep it confidential and secured as described in our Privacy Policy, we use the subprocessors listed there, we will assist the artist with data subject requests concerning it, and we delete it per the retention schedule there, with labels and outcome marks removed when the code or session they describe is removed. Artists must handle verdicts and buyer details they receive in accordance with the privacy laws that apply to them.
Paired API clients and the browser extension act with your account's authority. Tokens are yours to safeguard and revoke; anything done with a token you approved counts as done by you. We may revoke tokens and change or discontinue the API and extension. These terms apply to use through them exactly as through the site.
Payments run on Stripe. Artists who accept good-faith payments must onboard with Stripe and are bound by the Stripe Connected Account Agreement, including the Stripe Terms of Service. We are not responsible for third-party services, and their availability can affect ours.
The service, its software, design, and content are owned by IntroVerify or its licensors. We grant you a limited, revocable, non-exclusive, non-transferable right to use the service as these terms allow. If you send us feedback, we may use it without restriction or compensation.
The service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, and we do not warrant the accuracy of any verdict: verification signals can be wrong in both directions, and a person can pass every check and still act in bad faith.
To the fullest extent the law allows: (a) IntroVerify is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data; (b) IntroVerify is not liable for any loss arising from a commission, purchase, or other dealing between an artist and a buyer, regardless of the verdict given; and (c) IntroVerify's total liability under these terms is limited to the greater of the amounts you paid us in the 12 months before the claim arose and USD 100.
Nothing in these terms excludes or limits liability for fraud, for willful misconduct, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that the law does not allow to be excluded, including under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, and UK, Irish, and EU consumer law. Where such a guarantee applies and liability may lawfully be limited, it is limited to re-supplying the service or paying the cost of re-supply.
Artists will defend and hold IntroVerify harmless from third-party claims, and resulting damages and reasonable legal costs, arising from the labels and notes they record, their commissions and transactions with buyers, their handling of buyer information, or their violation of these terms. This section does not apply where the law prohibits it, and does not apply to consumers in jurisdictions that disallow consumer indemnities.
You may close your account at any time. We may suspend or terminate access, or cancel a verification code, if these terms are violated, if required by law, or to protect the service, artists, or buyers, and where practical we will tell you why. On termination, sections that by their nature survive (including 2, 6, 8, and 11 through 19) continue to apply, and data is handled per the retention schedule in the Privacy Policy.
If something goes wrong, tell us and we will work with you in good faith to fix it. If we cannot, you and IntroVerify (including our employees, officers, directors, agents, and affiliates) agree to resolve our disputes by binding individual arbitration rather than in court before a judge or jury, except in the limited circumstances described below. This Section 16 applies only if you live in the United States or its territories, and applies to the fullest extent allowed by law. Read it carefully, as it affects your rights.
A. Disputes we arbitrate. You and IntroVerify agree to individual arbitration for all claims arising out of or relating to the service, these terms, any verification, verdict, code, deposit, or payment handled through the service, and any act or statement by IntroVerify or its users (each, a "Dispute"). There are two exceptions. Either side may bring a qualifying individual claim in small claims court, so long as it stays there. Either side may seek injunctive relief in court for infringement or misuse of intellectual property, the API, or data. Every other Dispute must be arbitrated, which means both sides give up the right to sue in court and to a jury trial.
B. Class and representative action waiver. Each side may bring claims against the other only on an individual basis, and not on a class, collective, or representative basis. Each side may seek only individualized relief. Except under Section 16.F, Disputes between us cannot be arbitrated or consolidated with those of anyone else. If a final decision holds any part of this paragraph unenforceable as to a particular claim or request for relief, that claim or request alone is severed from the arbitration and may be brought in court, but only after the arbitrator has issued an award on the remaining claims.
C. Informal resolution first. Before filing an arbitration, both sides try in good faith to resolve the Dispute informally. To start, send an individualized written notice ("Notice of Dispute") to careintroverify.com giving your name, the email address on your account, and a description of the Dispute and the resolution you want. If IntroVerify has a Dispute with you, we send the same notice to the email address on your account. Both sides then have 60 days to resolve it. Any statute of limitations on the claims in the notice is paused during those 60 days. Arbitration cannot be filed until they end, and a court may enjoin an arbitration filed in breach of this paragraph.
D. Rules and procedure. To begin, either side files an arbitration demand with the American Arbitration Association ("AAA"). Serve any demand on us by mail to IntroVerify, LLC, 732 S 6th St, Ste R, Las Vegas, NV 89101. If IntroVerify has a Dispute with you, we send the demand to the email address on your account. The arbitration will be decided under the AAA's Consumer Arbitration Rules as modified by this section, conducted in English by a single arbitrator. If the AAA cannot or will not administer the arbitration under this section, the parties will select another provider, and if they cannot agree, a court will choose one. Unless the parties agree otherwise or the arbitrator orders otherwise, a Dispute under $25,000 is decided on written submissions with no hearing, and a Dispute of $25,000 or more is heard by videoconference. If an in-person hearing is required, it will be held in the county where you live, or as the arbitrator determines in the case of a batch under Section 16.F. The arbitrator applies governing law, enforces limitation periods and other time-based defenses, and may award only individualized relief, except under Section 16.F. A court, rather than the arbitrator, decides whether either side has complied with Section 16.C. The award is final and binding, and judgment on it may be entered in any court with jurisdiction.
E. Fees. Filing, administrative, hearing, and arbitrator fees are governed by the AAA's rules and fee schedules. If your share of those fees comes to more than you would have paid to bring the same claim in court, tell us and we will pay the difference.
F. Batch arbitration. If 25 or more claimants represented by the same or coordinated counsel send Notices of Dispute or file arbitrations raising similar claims within any 90-day period, those Disputes will be arbitrated in batches of up to 100 claimants. On notice from either side, the AAA will group the claimants into a single batch where there are 25 to 100 of them, or into batches of 100 with a smaller final batch where there are more. Each batch proceeds as one consolidated arbitration with one arbitrator appointed by the AAA, one set of fees, and at most one hearing, held by videoconference or where the arbitrator decides. The AAA Mass Arbitration Supplementary Rules apply except as changed here, and challenges to the AAA's administrative determinations go to a single process arbitrator. If this paragraph is held unenforceable as to a claimant or batch, it is severed as to them and those claims proceed individually.
G. Opt out. You may reject this Section 16 without penalty by emailing careintroverify.com within 30 days of first accepting these terms, giving your name, the email address on your account, and a request to opt out of arbitration. If you opt out validly, neither side has to arbitrate, the rest of these terms still apply, and later updates to these terms do not reopen the opt-out window. Section 17 continues to apply to you.
H. Changes to this section. We will tell you about material changes to this Section 16 at least 30 days before they take effect. You may reject a change by emailing careintroverify.com within 30 days of that notice. Otherwise the change binds you for Disputes arising after it takes effect, excluding any claim already pending in arbitration or in court. If you reject a change, the version in force before it continues to apply between us.
These terms are governed by the laws of the State of Nevada, excluding its conflict-of-law rules, and disputes outside Section 16 belong to the state and federal courts located in Clark County, Nevada. If you are a consumer in the UK, the EEA, Canada, Australia, or New Zealand, you keep the protection of the mandatory consumer laws of your country of residence and the right to bring proceedings in your local courts, and nothing in this section or Section 16 takes that away. This Section 17 continues to apply even if you opt out of arbitration under Section 16.G, except that a small claims action may be brought in the county where you live.
We may update these terms. For material changes we will notify artists by email at least 30 days before the change takes effect, and the date at the top always reflects the current version. Continued use after a change takes effect constitutes acceptance; if you do not agree, close your account before the change applies.
These terms and the Privacy Policy are the entire agreement between you and IntroVerify about the service. If a provision is unenforceable, the rest remain in effect. Our not enforcing a provision waives nothing. You may not assign this agreement; we may assign it in a merger, acquisition, or sale of assets. Neither side is liable for delay or failure caused by events beyond its reasonable control. Questions about these terms go to careintroverify.com.